Frequently Asked Questions
Everything you need to know about your Parramatta Eels gear and orders.
How long will it take for my Parramatta Eels merchandise to arrive?
Standard shipping within Australia typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery of your game-day apparel.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that personalized jerseys cannot be returned or exchanged.
Are your jerseys official NRL licensed products?
Absolutely. All merchandise sold through our store is 100% authentic, officially licensed NRL gear, ensuring the highest quality and support for the club.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and buy-now-pay-later services like Afterpay.
How do I care for my Eels jersey to ensure it lasts?
To preserve the quality of the fabric and prints, we recommend a cold machine wash on a gentle cycle, inside out. Avoid tumble drying or ironing directly on the club crest or sponsor logos.
Do you offer international shipping for overseas fans?
Yes, we ship our merchandise worldwide so Eels fans across the globe can show their support. International shipping times and costs vary by location.